At Crown, we are committed to providing goods and services in a way that respects the dignity and independence of people with disabilities. We strive to give those with disabilities the same opportunity to access our goods and services and allow them to benefit from the same services, in the same place and in a similar way as other customers.

We have created policies and procedures to meet the required Accessibility Standards for Customer Service in compliance with the Accessibility for Ontarians with Disabilities Act, 2005. Crown makes every effort to accommodate the requirements or needs of persons with disabilities, within reasonable limits and in accordance with applicable law. This policy is intended to meet the requirements of the Integrated Accessibility Standards Regulation (IASR) under the Accessibility for Ontarians with Disabilities Act, 2005.

Statement of Commitment

Crown is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting requirements under the Accessibility for Ontarians with Disabilities Act.

Design of Public Spaces

Crown will comply with the Design of Public Spaces Standard with respect to any newly constructed or redeveloped spaces planned and intended for public use as described in the IASR Regulation.

General Requirements

Crown has prepared a Multi-year Accessibility Plan which provides the framework for a phased-in strategy to prevent and remove barriers for people with disabilities. The plan will be reviewed and updated at least once every five years. Under the IASR, the accessibility standards that apply to Crown are the General Requirements, Information and Communications Standard, Employment Standard and Design of Public Spaces Standard.

Crown will have regard to the accessibility for persons with disabilities in the event that self-service kiosks are procured or acquired.

Crown will require training for all employees, volunteers, persons involved in developing policies, and third party providers of goods and services on Crown’s behalf. Training will be provided on the requirements of the Integrated Accessibility Standards Regulation and on the Human Rights Code as it relates to persons with disabilities. A record keeping process will be implemented and will include the dates and the number of people who were trained.

Information and Communications Standard

Crown will, upon request and in consultation with the person making the request, arrange for the provision of accessible formats and communication supports for persons with disabilities. This applies to the feedback process and follows the guidelines set out in the Regulation. The public will be notified of the availability of these formats and supports.

Crown will ensure that its new Internet websites, including web content, conform to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 – Level A or Level AA, except where this is impracticable.

Employment Standard

Crown will notify its employees and the public about the availability of accommodations for job applicants with disabilities. Individually selected job applicants will be notified that accommodations are available, upon request, in relation to the materials or processes to be used in the selection process. Information about Crown’s accessibility and accommodation policies will be provided in the job offer to a successful applicant and to newly hired employees as soon as practicable.

Crown will provide information to all employees about its Accessibility Policy as well as the availability of accommodations for employees with disabilities. Where an employee with a disability so requests it, Crown will consult with them to provide accessible formats or communication supports for information that is needed to perform their job. A written process will be created for individualized accommodation plans for persons with disabilities. If needed, individual workplace emergency response information will be prepared in consultation with an employee with a disability.

When conducting performance management, providing career development or when redeploying employees, Crown will take into account the accessibility needs and the individual accommodation plans of employees with disabilities.



CPMI has developed its accessibility policy to be consistent with the principles of dignity, independence, integration and equal opportunity. For more information, or to request this policy in an accessible format, please contact us at:

Phone: 416.927.1851
Fax: 416.927.0863

Let Us Know What You Think About Us

At Crown, we value our tenants, clients and customers and strive to meet everyone’s needs. We recognize that receiving feedback provides a valuable opportunity to learn and improve. Our ultimate goal is to meet and exceed customer expectations while serving customers with disabilities. Comments on how well those expectations are being met are welcome and appreciated. A Customer Service Feedback Form is available below.

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